Fragrance oils are personal, so here's exactly what to expect if something isn't right.
Because fragrance oils are a hygiene product, any bottle that has been opened, decanted, or used cannot be returned or exchanged, for the safety and confidence of every customer.
If your bottle arrives sealed and you'd like to return it, message us on WhatsApp within 7 days of delivery. We'll confirm the process and arrange a pickup or drop-off point in Accra.
If your order arrives damaged, leaking, or isn't what you ordered, message us with a photo within 48 hours of delivery and we'll replace it or refund you in full — no questions asked.
Approved refunds are sent back via your original payment method, or as store credit if you prefer. Refunds are typically processed within 3–5 business days once approved.
Message us on WhatsApp with your order details and reason for return. We aim to respond within a few hours during business hours.